Upload Files
Import Excel and CSV exports from Klaviyo PH operations systems
.xlsx
DIV Monthly
Detailed Interaction View — volume, AHT, channel breakdown
.csv
QA Performance
Quality scores by agent — chat and email variants
.xlsx
Ticket PE SAT
Customer satisfaction survey scores
.xlsx
Attendance
Daily attendance flags per agent (data sheet)
.xlsx
Team Composition
Weekly wave/TL structure — Klaviyo PH Week N format